Privacy Policy


The administrator of personal data of Customers provided to the Seller on a voluntary basis as part of the Registration and as part of the Seller's provision of services electronically or under other circumstances specified in the Regulations, is: : Synthagen Laboratories LTD, Company number: 12662023, 27 OLD GLOUCESTER STREET LONDON WC1N 3AX.
This Privacy Policy sets out the rules for collection, processing and the use of personal data obtained from you through the online store

All our activities are subject to the laws that apply to data protection. Our Privacy Policy is subject to the provisions of Polish law >and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46 / EC (General Data Protection Regulation ), hereinafter referred to as the "RODO Regulation".


Personal data in accordance with this Privacy Policy is all information about a natural person identified or identifiable by one or more specific factors, including the IP address of the device, data about the location, internet identifier as well as information collected via "cookies" and other similar technology.

Personal data will be processed by the Seller only on the basis of authorization to process data and only for the purpose of performing orders or services provided electronically by the Seller and other purposes specified in the Regulations.


The set of personal data provided to the Seller is reported by the Seller to the Inspector General for Personal Data Protection.


The Customer submits his personal data to the Seller voluntarily, with the reservation, however, that failure to provide certain data in the Registration process prevents the registration and creation of the Customer Account and prevents the submission and implementation of the Customer's order.


Anyone who provides their personal data to the Seller has the right to access their content and to correct it.


The seller provides:
a) the possibility of deleting personal data from the collection kept, in particular when the Customer Account is deleted. The Seller may refuse to delete personal data if the Customer has not paid all amounts due to the Seller or violated the applicable law, and the retention of personal data is necessary to clarify these circumstances and determine the Customer's liability.
b) the right to obtain a copy of personal data processed by the Administrator,
c) the right to object to the processing of data by the Administrator,
d) the right to lodge a complaint regarding the breach of the provisions of the General Data Protection Regulation of 27 April 2016. to the data monitoring authority - the President of the Office for Personal Data Protection.

In the event that your personal data are processed on the basis of your consent, you have the right to withdraw it at any time, which does not affect the legality of the processing, which was made on the basis of the consent before its withdrawal.


The Seller protects the personal data provided to him and makes every effort to protect them against unauthorized access or use. We use all necessary security for servers, connections and the Website to protect your data. All calls related to your electronic payments will be made via a secure encrypted connection if you choose this option. The set of collected customer personal data is treated as a separate database, stored on the Seller's server, in a special security zone, providing adequate protection.

Actions taken by us may turn out to be insufficient if you do not keep safety rules. In particular, we suggest that you keep your login and password for the Store confidential and do not disclose them to third parties. Please remember that the online store will not be returning to you to provide them, except to provide them when logging in to the store. In order to prevent unauthorized persons from using your account, please log out after using the Store.


The Seller does not transfer, sell or lend collected personal customer data to other persons or institutions, unless it is done with the express consent or at the request of the customer, in accordance with applicable law or at the request of the court, prosecutor, police or other authorized body, in the event of a breach by the clients of the law.


The Seller reserves the right to disclose aggregate, general compilations to the companies and websites cooperating with the Seller statistical information about customers. Such lists refer to the viewing of the Shop Website and do not contain personal data of the Customers.

In connection with the provision of services, the Company will disclose your personal data to external entities, including in particular:
a) entities operating postal or courier;
b) banks, if it is necessary to settle accounts;
c) state authorities or other entities authorized under the law to perform duties on the Administrator (eg, the Tax Office);
d) entities enabling remote payment operations;
e) entities supporting us in our business activities, in particular suppliers of external IT systems supporting our operations.


The administrator collects and processes the following data from you:
a) during account registration - email address, first and last name, home address, delivery address, telephone number and e-mail address;
b) when ordering - name and surname, address, delivery address, telephone number and e-mail address;
c) during the complaint handling and return process - name and surname, address, delivery address, telephone number and e-mail address;


The company will process your personal data for the following purposes:
a) performance of contracts concluded:
b) setting up an account in the Data Administrator's online store - pursuant to art. 6 par. 1 lit. b Regulation of the GDPR;
c) implementation of orders placed - pursuant to art. 6 par. 1 lit. b Regulation of the GDPR;
d) implementation of complaints - on the basis of art. 6 par. 1 c Regulation of the GDPR;
e) recovery of receivables - pursuant to art. 6 par. 1 lit. f RODO Regulations;
f) financial reporting and invoicing - pursuant to art. 6 par. 1 lit. c Regulation of the GDPR,
g) undertaking marketing activities:
h) sending commercial information (newsletter) - pursuant to art. 6 par. 1 lit. a REGULATORY RULES and art. 10 of the Act on the provision of electronic services;
i) sending commercial information (newsletter) via telecommunications terminal equipment (e.g. telephone) - pursuant to art. 6 par. 1 lit. a REGULATORY RULES and art. 172 of the Telecommunications Law;
j) undertaking marketing activities such as contests, loyalty programs - pursuant to art. 6 par. 1 lit. and the RODO Regulations,
k) profiling the content of the website using cookies, in order to adapt the offer to your preferences - based on art. 6 par. 1 lit. and RODO Regulations.

Your activity in the Store, including in particular your personal data, may also be registered in system logs. Data collected they will be processed in logs in connection with the provision of services to you.

The company may also process your personal data for technical purposes - in particular, the data may be temporarily stored and processed n order to ensure the security and correct operation of IT systems, for example in connection with the making of backup copies, tests of changes in information systems, detection of irregularities or protection against abuse and attacks.


Your personal data will be stored for the duration of the order or until your account is deleted by the customer, however, not longer than until the settlement of receivables or expiry of the time limits laid down by the applicable provisions or explanation of circumstances inconsistent with the Regulations or applicable provisions of the online store . After the above-mentioned periods, personal data will be permanently deleted or stored for archiving purposes, if the archiving obligation will result from the applicable provisions of law.

In addition, your personal data will be kept during the period of sending commercial information, until you withdraw consent to the processing of your data for this purpose.

After the withdrawal of consent, the Data Administrator may, however, retain this necessary, limited part of personal data in order to be able to demonstrate compliance with the provisions, until the expiry of the statutory time limits for claims and on the basis of the legally justified interest of the Administrator in accordance with Art. 6 par. 1 lit. f RODO Regulations.


The Seller uses the mechanism of "cookie" files, which when customers use the Store's Website, are saved by the Seller's server in the memory of the Customer's end device.


The use of "cookies" is aimed at correct operation of the Store's Website on the end devices of the Customers. This mechanism does not destroy the client's terminal device and does not cause any configuration changes in the end-devices of the clients or in the software installed on these devices. "Cookies" are not intended to identify customers.


The seller uses the mechanism of "cookies" in order to:
a) adaptation of the content of the Store websites to your preferences, i.e. adjust the Store content to your individual shopping preferences;
b) statistically;
c) remembering information about terminal client devices;
d) maintaining the session (after logging in), thanks to which you do not have to enter your login and password on each subpage of the Store;
e) Your identification as logged in to the Store and showing that you are logged in;
f) memorizing products added to the basket in order to place an Order;
g) remember data from completed Order Forms, surveys or login details to the Online Store;
h) verification and development of its offer.


The store also uses third-party cookies (Trusted Partners). These files are used, among others for the purpose of popularizing the Store by presenting advertisements of the Store's products on other websites. Information on the privacy policy and third party cookies policy can be found on the following pages:
a) Google
b) Facebook
c) Instagram


On the basis of anonymised data provided by you during the use of the Store (cookies), we can make profiling, ie adjust the content of the Store to your individual expectations, by displaying products that you were interested in earlier.


Each customer can disable the "cookies" mechanism in the web browser of his terminal device. The Seller indicates that disabling "cookies" may, however, cause difficulties or prevent the use of the Store's Internet Sites.


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